Charter Business Logo

This is a interactive web form that I created while working at Charter Cable. I used this page during phone calls with customers to make sure that all the correct info was gathered to be able to assist them correctly.

This is the first web page I created using DIVs and CSS for the layout of the page instead of tables.

I tested this form in Internet Explorer(IE) 6, 7 and 8 and it works correctly. The break and lunch pop-up window does not work in newer browsers unless you are in compatibility mode. This web page was never formatted for mobile web.

Basic Account Verification:

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Note:
You have to verfy the PIN or security code (No pin in billing), if customer needs detail information about a telphone call, copy of a bill with telephone details or needs to change anything in the member services.



Internet Ticket Template

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CMTS Codes

  • scm (Mac ID) - Shows cable modem state, blade info and ID.
  • scm (Mac ID) flap - Displays the flap list for the modem.
  • scm (mac ID) qos - Displays the max & real time in use bandwidth of the modem.
  • scm (mac ID) cpe - Displays the mac ID and IP address of a connected device.
  • scm (mac ID) conn - Shows cable modem connection statistics.
  • sh ip route (10.) - Shows the bundel that the modem is in.
  • sh ip route | inc (10.) - Show the Static IP address of the modem.
  • clear cable modem (mac ID) reset - Resets the cable modem.
  • clear cable host (mac, CPE or IP) - Clears arp entry for that IP or mac ID
  • clear cable modem (mac ID) flap - Clears the flap count
  • scm sum tot | inc (blade) - Displays the number of online and offline modems on that blade
  • show controllers (blade) | inc SNR - Displays the SNR of the blade
  • ping (IP address) repeat (any number) - Sends that many ICMP packets to the specified IP.



CB Rate Card

CB Rate Card

Transfer Numbers

CB Extensions

Department Direct # Ext.
CB Sales
1-800-###-7039
64##4
CB Retention
1-888-###-4292
64##3
CB Call Center
1-800-###-7195
64##8
CBPC
---
47##8

Residential Extentions

Department
Ext.
Billing
64##5
Video Repair
64##5
HSI Repair
64##9
VAS(NeWT)
64##0
Phone Billing
61##1
Phone Repair
61##2
Sales
64##5
Retention
64##5

Fax Numbers

Billing 507-###-7769
AC 502-###-7251
AC - Toll Free 888-###-5783
Retention 502-###-7363

Spanish Call Procedure

For Spanish Calls you can contact one of our spanish speaking CB reps and they can eather take the call or call the customer back. The following res may take Spanish calls:

  • John Doe
  • Jose Marko
  • Jane Doe